Current Job listings
We are currently hiring for the following exciting positions. Please select a link to get a more detailed description.
Technician Assignment Specialist
SUMMARY OF RESPONSIBILITIES:
Dispatch outside field technicians to computer related service calls throughout the country.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Key responsibilities include the following:
QUALIFICATIONS:
HOURS:
TWO SHIFTS:
SUMMARY OF RESPONSIBILITIES:
Dispatch outside field technicians to computer related service calls throughout the country.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Key responsibilities include the following:
- Receive calls for dispatching purposes in a queue system.
- Must retrieve open calls out of the queue system.
- Open up calls to be dispatched and determine what type of service is needed by the customer.
- Locate field technicians in customer area.
- Interpret needs of customer to technician via telephone such as broken equipment, parts ordered, arrival of parts to customer, location of customer, and fees for services rendered.
- Email technicians work orders.
- Email technicians directions to customer location.
- Email Client Relations Specialist confirmation on scheduled work orders.
- Follow up with Client Relation Specialist or technician as needed via telephone or email.
QUALIFICATIONS:
- Experience:
- Previous sales experience, previous collections experience or previous customer service experience preferred.
- Skills Needed:
- Basic knowledge on how to operate a computer.
- Computer skills such as Microsoft Word and Microsoft Outlook.
- Must be able to type at least 20 WPM.
- Must know to copy and paste in MS Word.
- Must be able to send an email in MS Outlook, as well as attach a document to the email.
HOURS:
TWO SHIFTS:
- 9AM-6PM
- 10AM-7PM